Neebar Gate Resorts, Kakkadampoyil

Farsana Sherin

a month ago

We stayed at this resort yesterday and had an absolutely wonderful time. Since we were an all-girls group, safety and comfort were our top priorities, and this place exceeded our expectations.nThe hospitality was top-notch, and the staff were incredibly friendly and welcoming. The highlight was definitely the stunning views and the amazing climate. Overall, it was a fantastic experience. Highly recommended for everyone.

nitheesh kp

a month ago

Stayed on 22 May 2026.nnThe location and ambiance were good, but the ₹4,000 cottage tariff was not worth the experience provided.nThe small swimming pool was maintained with filtration, but the larger pool had no visible water recirculation or filtering system.nnStaff-to-guest coordination was poor and needs improvement. The campfire ambiance was enjoyable, but the music system was disappointing due to low-capacity speakers and poor sound quality.

Rameeza khathoon C

3 weeks ago

Our stay at this resort was disappointing and fell well below expected standards, particularly with regard to cleanliness and basic guest amenities.nnThere was no proper welcome upon arrival, and no assistance was offered with luggage. The resort appeared to be inadequately staffed, which seemed to affect both service quality and overall maintenance.nnCleanliness was the biggest concern throughout our stay. The rooms were not cleaned to an acceptable standard, the resort surroundings were untidy, and the swimming pools were not properly maintained. Most concerning was the condition of the kitchen, which appeared very dirty and disorganized. Cleanliness is one of the most important factors for any hospitality establishment, and significant improvements are urgently needed in this area to ensure guest comfort, safety, and confidence.nnThe room facilities were also inadequate. There was no kettle in the room, the bathroom water heater was not working, and essential guest supplies such as adequate blankets, bath towels, soap, and dental kits were either insufficient or unavailable. These are basic amenities that guests reasonably expect during their stay.nnEvening tea service was delayed, and the children’s play area lacked adequate safety measures and protection, which should be addressed as a priority.nnSome of the staff members who were available were polite, friendly, and one of the staff behavior is not at all acceptable . The breakfast was also satisfactory.nnSuggestions for improvement:n• Make cleanliness and hygiene the highest priority across rooms, common areas, pools, and kitchen facilities.n• Ensure all rooms have functioning water heaters and kettles.n• Provide adequate blankets, bath towels, soap, and dental kits for every guest.n• Increase staffing levels to improve service and maintenance standards.n• Implement regular pool cleaning and safety inspections.n• Improve safety features in the children’s play area.n• Ensure refreshments and meals are served on time.nnWith proper attention to cleanliness, maintenance, and basic guest amenities, the resort has the potential to offer a much better experience in the future.

Jawhar Jiru

a month ago

My friend and I booked this resort for our small family as couple with high expectations, but unfortunately, the actual experience was far from what was promised during the booking. We paid the full amount they asked for without any bargaining, yet the service and staff attitude we experienced afterward were extremely disappointing.nnFor every small request we made, the response was simply, “Not possible.” As a couple, we came here expecting at least a bit of privacy and comfort, but they were not willing to make even small adjustments to accommodate that. The resort is very crowded, and there is absolutely no sense of privacy. I would never recommend this place for couples, and even for families, if privacy matters to you, it’s better to avoid this resort.nnWe asked if breakfast could be delivered to our room, but that was denied. We also requested if the grill setup could be arranged closer to our room, and again the answer was no. Whatever we asked for, there seemed to be objections rather than any willingness to help.nnThe condition of the pool was also disappointing. At night, the pool water was very dirty and unclear—we couldn’t even see the pool floor. When we raised the concern, they told us it was because of the rain and that an automatic filtration process was running. However, there didn’t seem to be any such automatic filtration system. The next morning, we saw the staff manually cleaning the pool, and only then was the pool floor clearly visible, which made their previous explanation difficult to trust.nnEven the bath towels provided were not of good quality and did not meet basic hospitality standards.nnAnother misleading point is the location. Although they advertise this resort as being in Kakkadampoyil, it is not even close to Kakkadampoyil town. The climate here was completely different from the actual Kakkadampoyil experience. While Kakkadampoyil town was foggy and pleasantly cold, this resort had none of that—no fog, no rain, and no cool weather. In fact, we had to use the AC throughout our stay.nnFrom the outside, the resort may look good with its buildings and pool, but when it comes to service, hospitality, privacy, and transparency, it falls far behind expectations. After paying a premium price, receiving no flexibility or proper hospitality was extremely disappointing.nnPersonally, I would never recommend this resort for a peaceful and comfortable stay since we had extremely terrible experience.

Sujithra Prasanth

3 months ago

A truly refreshing experience! The calm surroundings, clean rooms, and caring staff made our stay memorable. It felt like a perfect escape from busy life. Highly recommended